The Call Centre Retention Blueprint

Avoid Costly Leadership Mistakes, Slash Recruitment Costs, and Turn Disengaged Employees into Advocates in 5 Days.

Everything you need to retain your top talent, foster a culture of excellence, and save thousands annually by addressing common leadership mistakes.

  • Learn the 5 biggest mistakes senior leaders make in call centres and how to fix them.

  • Discover actionable strategies to reduce turnover, improve team engagement, and retain top talent.

  • Gain insights into creating effective professional development programmes.

  • Build trust and credibility with employees through clear communication and auditor accountability.

  • Access proven frameworks to create a high-performing, collaborative team environment.

"This course helped me reflect on operational deficiencies”

My name is Matthew Riley, a seasoned leader with over 10 years of hands-on call centre experience, turning inefficient teams into high-performance units.

Want to make sure this free email course is “worth it” before you sign-up?

Here’s what we will focus on each day:

Day 1: Conflating professional development with rewards - and how to focus on building skills instead.Day 2: Weak Professional Development Programmes - and ensure your training and coaching is effective.Day 3: Neglecting Middle Management - and how to support your core workers.Day 4: Inconsistent Information Sharing - and making sure messages are understood.Day 5: Failing to Audit the Auditors - and how to prevent business risk and improve operational quality.

*Congratulations! The first lesson of The Call Centre Blueprint is on its way to your inbox.

Within the next minute or two, you're going to get an email from me, Matthew Riley.This email contains instructions to get started with The Call Centre Blueprint, so be sure to check it out!But if you have any questions, don't hesitate to hit reply and let me know—I'll be happy to help! :-)Check your inbox for your introductory email!

P.S. If you don't find the email in your inbox in the next couple of minutes, please check your spam folder...
Chances are it ended up there.(Since I'm relatively new to sending emails to my list, sometimes the "email algorithms" think I'm a robot! 🤷🏻)